Home | Business | Direct Marketing
XSell® LLC, a provider of cross-sell and retention solutions to the financial services industry, announced the release of version 3.0 of its award-winning XSell Customer Service Marketing platform. The enhancements included in version 3.0 were designed to overcome the challenges associated with the deployment of complex employee incentive structures within a customer service marketing program including different incentives by product, associate level and type of offer, as well as the success of the offer. Enhancements to the XSell Customer Service Marketing platform will help companies alleviate the burden of tracking offers that are made and determining the associated compensation. In addition, high level results are directly reported to individual participants as productive activity occurs, increasing the program’s efficiency. “Version 3.0 supports sophisticated incentive programs for organizations focused on cross-selling through in-bound service contacts,” said Rob Lee, CEO of XSell. “It includes a number of cutting edge features that provide service and sales associates and management with real-time insight into incentive compensation. We’ve found that incentives and direct feedback on performance are powerful motivators and are a key component in the overall success of an inbound sales program. Our customers will benefit from increased efficiency and the alignment of incentives with organizational profitability.” The newly added features to the XSell Customer Service Marketing platform incorporate the specific workflow processes of each individual organization and make them compatible to various product offerings and partner relationships. Users can also configure organizational hierarchy to link associates to roles and teams, as well as define management structures. Additionally, the platform now includes the ability for associates to view performance and objectives in real-time with a personalized dashboard feature. With additional reporting and customizable options, users can create and design unique incentive programs. About XSell XSell helps financial institutions identify additional sales opportunities by providing a multi-channel sales platform that creates unique customer offers, which are presented through customer service touch points such as call centers, Web sites and interactive voice response (IVR) units. The XSell platform enables both financial institutions and service providers to sell a wide array of targeted products, including those provided by the institution and those provided by third party sources. The XSell Customer Service Marketing platform is currently deployed by four of the top 15 U.S. lenders and received the 2006 Annual Call Center Exhibition Best of Show Award for its innovative technology.
Article Source: http://www.share.onlypunjab.com
For more information about XSell, please visit the company’s Web site at www.GoXSell.com.
Please Rate this Article
5 out of 54 out of 53 out of 52 out of 51 out of 5
Not yet Rated
